surveylink france understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this Website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; and
“We/Us/Our” means Anglo-French Surveyors Ltd t/a surveylink france, a company registered in England under company number 8141818, whose registered address and main trading address is 5 Waterloo Square, Newcastle-upon-Tyne NE1 4DR.
2. Information About Us
2.1. Our Site is wholly owned and operated by Us.
2.2. Data Protection Officer: Andrew Bailey. Please contact Andrew by email at firstname.lastname@example.org, by phone on 0843 289 0693 or by post at 5 Waterloo Square, Newcastle-upon-Tyne NE1 4DR.
2.3. We are regulated by Royal Institution of Chartered Surveyors.
2.4. We are a member of Royal Institution of Chartered Surveyors.
3. What Does This Policy Cover?
4. What Is Personal Data?
4.1. Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
4.2. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
5.1. Under the Data Protection Legislation, you have the following rights, which We will always work to uphold:
5.1.2. The right to access the personal data We hold about you. Part 12 will tell you how to do this.
5.1.3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 14 to find out more.
5.1.4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that We hold. Please contact us using the details in Part 14 to find out more.
5.1.5. The right to restrict (i.e. prevent) the processing of your personal data.
5.1.6. The right to object to us using your personal data for a particular purpose or purposes.
5.1.7. The right to withdraw consent. This means that, if We are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
5.1.8. The right to data portability. This means that, if you have provided personal data to us directly, We are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
5.1.9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
5.2. For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.
5.3. It is important that your personal data is kept accurate and up-to-date. If any of the personal data We hold about you changes, please keep us informed as long as We have that data.
5.4. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
5.5. If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would Welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 14.
6. What Data Do You Collect and How?
6.1. Depending upon your use of Our Site, We may collect and hold some or all of the personal and non-personal data set out below.
contact information such as email addresses and telephone numbers;
demographic information such as post code, preferences and interests;
Web browser type and version;
operating system; and
a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
7. How Do You Use My Personal Data?
7.1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see Part 8, below.
7.2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
7.2.1. providing and managing your Account;
7.2.2. providing and managing your access to Our Site;
7.2.3. personalising and tailoring your experience on Our Site;
7.2.4. supplying our services to you (please note that We require your personal data in order to enter into a contract with you);
7.2.5. personalising and tailoring Our services for you;
7.2.6. replying to emails from you;
7.2.7. supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the link at the foot of each email We send, or by contacting Us using the details provided in Part 14); and
7.2.8. analysing your use of Our Site to enable Us to continually improve Our Site and your user experience.
7.3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post, with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
7.4. Third parties (including but not limited to Google and Bing) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 13. Please refer to Part 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
7.5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
7.6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
7.7. We will only use your personal data for the purpose(s) for which it was originally collected unless We reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If We do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 14.
7.8. If We need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, We will inform you and explain the legal basis which allows us to do so.
7.9. In some circumstances, where permitted or required by law, We may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
8. How and Where Do You Store or Transfer My Personal Data?
8.1. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
8.2. We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law.
8.3. We only keep your personal data for as long as We need to in order to use it as described above in Part 7, and/or for as long as We have your permission to keep it.
9. Do You Share My Personal Data?
9.1. We will not share any of your personal data with any third parties for any purposes, except where We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
9.2. If any of your personal data is shared with a third party, as described above, We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights and Our obligations.
9.3. If any personal data is transferred outside of the EEA, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.
9.4. In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10. How Can I Control My Personal Data?
10.1. In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in Our emails.
10.2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Can I Withhold Information?
11.1. You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
12. How Can I Access My Personal Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge in digital format. Please contact Us for more details using the contact details below in Part 14.
13.2. By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by Websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for analytics, anonymised user behaviour, preferences for third party services and advertising. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
13.3. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
13.4. Before Cookies are placed on your computer or device, you will be shown message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
13.5. Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.6. The following first-party Cookies may be placed on your computer or device:
Name of Cookie Purpose
Cookies to be provided. Please contact for more information.
The following third-party Cookies may be placed on your computer or device:
Name of Cookie Provider Purpose
Cookies to be provided. Please contact for more information.
13.7. Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.
13.9. The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie Provider Purpose
Cookies to be provided. Please contact for more information.
13.10. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.11. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
13.12. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following:
Email address: email@example.com
Telephone number: 0843 289 0693
Postal address: 5 Waterloo Square, Newcastle-upon-Tyne NE1 4DR
15.1. We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.